In case you missed it, researchers at Accenture just published their huge annual study on energy consumers. The latest version, Architecting for the Future, reflects more than 13,000 in-depth interviews with residential utility customers in 26 countries — from North, Central, and South America to Europe and Asia.
There’s a mountain of insights in the report, and it’s well worth giving it a thorough read. For now, here are 18 of the most interesting data points that energy pros need to know.
1. Utilities are starting to win back their customers’ trust. Last year, just 24 percent of people trusted their energy provider to deliver sound energy management advice. In 2014, trust climbed to 37 percent — more than online service providers, telecommunications groups, home security companies, and other new entrants in the energy market.