Post tagged with "customer engagement"

Our Thinking

3 major themes that fueled one of Europe’s biggest energy industry gatherings

  • By Aaron Tinjum
  • November 26, 2014

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Our Thinking

We talked shop with 50 small business owners. Here’s what they told us about their utilities.

  • By Casey Davis-Van Atta
  • November 20, 2014

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We wrote recently that the old business model for European utilities is coming to an end. What replaces it will be dramatically more customer-centric — a model where utilities position themselves as trusted energy advisers to the people they serve.

That change will be a big boon for European households, who want their utilities to help them keep rising energy bills in check. But it might be even more beneficial to Europe’s small and medium enterprises (SMEs), which spend an average of 5x more on energy than residential customers do.

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Our Thinking

This new report helps smart grid planners understand what makes energy consumers tick

  • By Aaron Tinjum
  • November 19, 2014

Emotions

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