Post tagged with "customer engagement"

Our Thinking

VIDEO: this is what Opower’s cofounder told utility execs about the future of customer engagement

  • By Casey Davis-Van Atta
  • April 8, 2015

Here’s a fact worth remembering: utilities send their customers about 40 pieces of mail every year. Most of them fall flatter than the paper they’re printed on.

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Our Thinking

Europe will spend €56B on smart meters by 2020. How can utilities and consumers make the most of their investment?

  • By Casey Davis-Van Atta
  • March 12, 2015

Between now and 2020, Europe will spend €56 billion rolling out smart meters. What value will they deliver for the 170 million homes and business that receive them?

We asked nearly 500 energy professionals to weigh in. The response was overwhelming: nearly half said that smart meters’ greatest value will be in enabling customer-driven, value-added services — that is, programs that fall outside of utilities’ traditional core business. Roughly one-fifth felt that smart meters will deliver greater value through energy efficiency or renewables integration.

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The informal poll was one of three we conducted last month regarding the evolution of the smart grid in Europe.

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Our Thinking

Live from PowerUp 2015: Opower’s utility partners and experts steal the show in Miami

  • By Aaron Tinjum
  • February 19, 2015

PowerUp Day 2

On the second day of Opower’s annual innovation summit in Miami, the spotlight shone brightly on the industry pioneers who are leading the way in revolutionizing the utility customer experience.

After a big morning announcement about Opower’s new Customer Care solution and new platform technology offerings, attention soon turned to our utility partners who shared their unique perspectives on better engaging customers.

The first session was a discussion featuring National Grid’s Jim Madej (SVP, Customer Energy Solutions), Phil Austen (Director, Program Strategy for New York), Carlos Nouel (Director, Alliance and Vendor Strategy), and Opower president Alex Laskey on developing a strategic path forward for utilities in the 21st century.

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Opower president Alex Laskey and Jim Madej, SVP Customer Energy Solutions at National Grid

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