Since 2009, ComEd has partnered with Opower to bring valuable data insights and energy management tools to millions of residential utility customers across Chicago and northern Illinois.
And the electric company continues to make significant investments in technology, analytics, and operations to offer their customers a high-quality experience around the clock and throughout the year.
To learn more about how ComEd is putting their customers at the core of the company’s business strategy, we recently caught up with Jana Jones — a Senior Program Manager at ComEd who develops strategies for the utility’s customer engagement and residential energy efficiency programs. In partnership with Opower, Jana manages ComEd’s Home Energy Reports program, reaching 1.5 million homes in the utility’s territory.
Here’s what Jana had to say about how ComEd is using technology, behavioral science, and other strategies to remain a customer engagement leader in the utility industry.