Our Thinking

VIDEO: this is what Opower’s cofounder told utility execs about the future of customer engagement

  • By Casey Davis-Van Atta
  • April 8, 2015

Here’s a fact worth remembering: utilities send their customers about 40 pieces of mail every year. Most of them fall flatter than the paper they’re printed on.

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Our Thinking

Utilities: these are the 12 moments that really matter to your customers

  • By Casey Davis-Van Atta
  • April 1, 2015

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It’s been five years since the concept of “customer engagement” swept through the utility industry. Yet even today, there’s a lot of ambiguity about what successful engagement actually looks like.

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Our Thinking

7 questions with Opower’s SVP of Product, Alex Kinnier

  • By Casey Davis-Van Atta
  • March 31, 2015

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From next generation demand-side management solutions to our first customer care offering, Opower has unleashed a wave of new products in 2015. Our platform is growing faster than ever, and our utility partners have access to a powerful array of new tools to boost customer satisfaction, manage energy demand, and reduce their operational costs.

With that in mind, we felt now was the perfect time to catch up with Opower’s SVP of Product, Alex Kinnier. We sat down with him earlier this month for a wide-ranging interview about Opower’s latest offerings, the technology that makes them tick, and his vision for the future of the industry.

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