Our Thinking

How can European utilities improve customer experience at moments that matter?

  • By Casey Davis-Van Atta
  • April 28, 2015

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Late last year, Opower’s research team published a white paper exploring how European utilities can unlock more value from their customer relationships. The key finding: by leaving consumers unengaged with their energy use, retailers are leaving €40 of revenue per customer, per year on the table.

Today, we’re rolling out a blueprint to get those euros back.

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Our Thinking

Greentech Media: Opower is ‘shaping the power sector’s imminent transformation’

  • By Casey Davis-Van Atta
  • April 24, 2015

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Here’s a little good news to close out the week: Opower was just named one of the most innovative firms in energy.

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Our Thinking

VIDEO: How one Washington utility is keeping pace with Nordstrom and Amazon

  • By Barry Fischer
  • April 22, 2015

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Washington state is renowned for companies that deliver world-class customer experiences — from Nordstrom, to Amazon, to Starbucks.

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