Marie Cosgrove-Davies is an engineer on Opower’s Client Support team in San Francisco. She ensures that Opower’s utility partners achieve ongoing success in all technical matters related to their energy efficiency programs and customer engagement efforts.
What do you do at Opower?
I’m an engineer on our Client Support team, which supports our utility partners after their programs go live. We do all sorts of things to make sure our partners have the best possible experience, ranging from training the customer service representatives (CSRs) who help customers to doing intensive troubleshooting and data investigation. Our team is also on call to help clients with anything that comes up and to make sure their Opower program is performing strongly.