Our Thinking

Utilities: these are the 12 moments that really matter to your customers

  • By Casey Davis-Van Atta
  • April 1, 2015

banner

It’s been five years since the concept of “customer engagement” swept through the utility industry. Yet even today, there’s a lot of ambiguity about what successful engagement actually looks like.

Read More
Our Thinking

7 questions with Opower’s SVP of Product, Alex Kinnier

  • By Casey Davis-Van Atta
  • March 31, 2015

banner 1

From next generation demand-side management solutions to our first customer care offering, Opower has unleashed a wave of new products in 2015. Our platform is growing faster than ever, and our utility partners have access to a powerful array of new tools to boost customer satisfaction, manage energy demand, and reduce their operational costs.

With that in mind, we felt now was the perfect time to catch up with Opower’s SVP of Product, Alex Kinnier. We sat down with him earlier this month for a wide-ranging interview about Opower’s latest offerings, the technology that makes them tick, and his vision for the future of the industry.

Read More
Our Thinking

Brazil’s water crisis is also an energy crisis. Brazilians themselves are the solution.

  • By Jake Levine
  • March 27, 2015

plane

Of the many stories I heard about the drought while I was in Brazil earlier this month, one stands out.

Read More
Older Posts